Protect Your Digital Account from Frauds

Frauds can occur in various ways, and it's essential to be vigilant. This guide explains common frauds and provides safety tips to safeguard your Card and personal information.

Investment Fraud

What is Investment Fraud?

Investment fraud involves deceptive practices aimed at misleading individuals into making financial investments based on false information or fictitious opportunities, often resulting in financial losses.

Examples include fraudulent schemes involving stocks, bonds, cryptocurrencies, binary options, and real estate.

How Does It Work?

• Fraudsters use social media ads and phishing/vishing techniques to lure individuals.
• They target victims of previous risky investments, offering to help recover losses.
• Scammers demand a "refundable" fee or taxes for a fake profit opportunity.
• Victims are redirected to unauthorized websites, tricked into sharing card details and OTPs.
• Fraudulent transactions often occur with overseas merchants, like cryptocurrency purchases.

Safety Tips

• Research investment opportunities thoroughly before committing.
• Avoid urgency; legitimate investments will still be available tomorrow.
• Don’t click on unsolicited links or respond to suspicious pitches.
• Be cautious of schemes promising "guaranteed" returns or "risk-free" investments.
• Carefully verify merchant details in OTP messages.
• Avoid dealing with individuals or companies outside your country.

Vishing

What is Vishing?

Vishing involves fraudsters using Voice Over Internet Protocol (VoIP) to collect personal data by pretending to represent a bank or card issuer.

How to Protect Yourself?

Never share CVV, PIN, passwords, or OTPs over the phone.

Verify the caller’s identity by contacting LivQuik directly:

Helpline: 1800 309 2225

Email: support@livquik.com

Phishing

What is Phishing?

Phishing is an attempt to obtain sensitive information through fraudulent emails, SMS, or fake websites.

How to Stay Safe?

• Never disclose CVV, OTPs, or passwords.
• Avoid suspicious emails or attachments, as they may contain malware.
• Manually type LivQuik’s URL in your browser instead of clicking links.
• Use strong passwords and update them regularly.
• Avoid public Wi-Fi for online transactions.
• Monitor transaction history and report unauthorized activities immediately.

Reporting Phishing Attempts

Forward phishing emails to: support@livquik.com

Skimming

What is Skimming?

Skimming involves copying card data from the magnetic stripe using devices like skimmers, often at restaurants, gas stations, or ATMs.

How to Prevent Skimming?

• Review statements regularly for unauthorized transactions.
• Ensure your card is swiped in your presence.
• Avoid handing over your card to others.
• Use payment terminals directly.

Juice Jacking Fraud

What is Juice Jacking?

Juice jacking involves unauthorized access to your phone's data via public USB charging ports.

How to Prevent It?

• Use your personal charger or power bank.
• Disable data transfer while charging.
• Use a USB data blocker.
• Charge devices using wall outlets instead of public kiosks.

Screen Sharing Fraud

What is Screen Sharing Fraud?

Fraudsters exploit screen-sharing apps to gain control of devices and access sensitive data.

How to Prevent It?

• Avoid installing unauthorized apps.
• Deny permissions for third-party apps to make changes to your device.
• Report suspicious calls or activities immediately.

Remember:

LivQuik will never ask you to install third-party apps or share sensitive information.

Important Guidelines

• Use customer care numbers from LivQuik’s official website only.
• Do not respond to prank or deceptive calls asking for sensitive information like card numbers, OTPs, or CVV.

DOs

• Use strong passwords and update them regularly.
• Register/update your email ID, mobile number, and contact address in our records to receive alerts, notifications, and intimations. We will send SMS notifications to your mobile number for important updates. Please ensure that you check SMS notifications regularly. If you receive any SMS alert that you believe is incorrect or unauthorised, please contact the LivQuik helpline immediately.
• Customers may receive calls from 044-69321401, as a part of transaction monitoring. Please save this number. Also, kindly note that incoming call facility is not available in this number.
• Keep antivirus software updated.
• Log off and clear cookies, cache, and saved passwords after online banking.
• Ensure that you have updated your mobile number, contact address and email ID in our records.

DON’Ts

• Never share passwords, PINs, or sensitive details with anyone.
• Avoid saving passwords on browsers.
• Don’t use shared or unsecured networks for transactions.
• Stay alert and protect yourself from fraud. For assistance, contact:
• Helpline: 1800 309 2225
• Email: support@livquik.com