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LivQuik FAQ
What are PPIs?

Ans. PPIs are instruments that facilitate purchase of goods and services, conduct of financial services, enable remittance facilities, etc., against the value stored therein.

Who is a holder of a PPI?

Ans. A holder of a PPI is an individual who obtains / purchases the PPI from the PPI issuer. However, in case of a gift PPI, any other intended / targeted beneficiary, though not being the purchaser, can also be a holder.

What are the various types of PPIs?

Ans. PPIs that require RBI approval / authorisation prior to issuance are classified under two types:


  1. Small PPIs (or minimum-detail PPIs): These PPIs are issued by banks and non-banks after obtaining minimum details of the PPI holder. These PPIs can be used for purchase of goods and services at a group of clearly identified merchant locations / establishments which have a specific contract with the issuer (or contract through a payment aggregator / payment gateway) to accept the PPIs as payment instruments. Funds transfer or cash withdrawal from such PPIs is not permitted.
  2. Full-KYC PPIs: The PPIs are issued by banks and non-banks after completing Know Your Customer (KYC) of PPI holder. These PPIs can be used for purchase of goods and services, funds transfer or cash withdrawal.
How can PPIs be loaded?

Ans. PPIs can be loaded / reloaded by debit to a bank account, credit and debit cards, PPIs (as permitted from time to time) and other payment instruments issued by entities regulated in India and in Indian Rupees (INR) only.

What are included in details to be obtained in Small PPI?

Ans. The minimum details for Small PPIs are same and are as under:


  1. mobile number verified with One Time Password (OTP); and
  2. self-declaration of name and unique identity / identification number of any mandatory document or Officially Valid Document (OVD) or any such document with any name listed for this purpose in the RBI’s Master Direction on KYC. The present list of mandatory document / OVDs include passport, driving licence, voter's identity card, NREGA job card, proof of possession of Aadhaar number and letter issued by the National Population Register.
What are the salient features of Small PPI?

Ans. PPIs upto ₹10,000/- (with no cash loading facility):


  1. The amount loaded during any month shall not exceed ₹10,000/-;
  2. The total amount loaded during the financial year shall not exceed ₹1,20,000/-;
  3. The amount outstanding at any point of time shall not exceed ₹10,000/-;
  4. Loading / Reloading shall be from a bank account / credit card / full-KYC PPI; and
  5. The Small PPIs (with cash loading facility) existing as on December 24, 2019 can be converted to this PPI, if desired by the PPI holder.
Is cash withdrawal or funds transfer permitted from the two types of Small PPIs?

Ans. Cash withdrawal or funds transfer from these two types of Small PPIs is not permitted.

What happens to outstanding balance if the Small PPIs (both types) are not required anymore and has to be closed?

Ans. PPI holder has the option to close the PPI at any time and transfer the funds ‘back to source’ (payment source from where the PPI was loaded) at the time of closure. Alternatively, the closure proceeds can be transferred to a bank account after complying with KYC requirements of PPI holder.

What are the salient features of a ‘Full-KYC’ PPI?

Ans. The salient features of ‘Full-KYC’ PPIs are as follows:


  1. Reloadable in nature;
  2. The amount outstanding shall not exceed ₹2,00,000/- at any point of time;
  3. There are no limits prescribed for total credits or debits during a month; and
  4. They can be used for purchase of goods and services, cash withdrawal and funds transfer.
Is funds transfer allowed from a ‘Full-KYC’ PPI?

Ans. Yes, funds transfer is allowed from a ‘Full-KYC’ PPI within a limit of ₹10,000/- per month per holder. However, an enhanced limit of up to ₹2,00,000/- per month per beneficiary can be availed if the beneficiary is ‘pre-registered’ by PPI holder. However a lower limit can be set after taking into account the risk profile of the PPI holder, other operational risks, etc.

What are the cash withdrawal limits in PPIs?

Ans. In case of non-bank issued PPIs, cash withdrawal is permitted upto a limit of ₹2,000/- per transaction within an overall monthly limit of ₹10,000/- per PPI across all channels (agents, ATMs, PoS devices, etc.).

What is the minimum validity period of a PPI?

Ans. All PPIs shall have a minimum validity period of one year.

What will happen to a PPI that is not used for a certain period?

Ans. A PPI with no financial transaction for a consecutive period of one year shall be made / treated inactive after sending a notice to the PPI holder. It can be reactivated only after validation and applicable due diligence.

What will happen to the outstanding balance in such PPIs where the scheme is being wound-up or is directed by RBI to be discontinued?

Ans. The holders of such PPIs shall be permitted to redeem the outstanding balance in the PPI, if for any reason the scheme is being wound-up or is directed by RBI to be discontinued.

Where can the customer report an unauthorised transaction in his / her PPI account?

Ans. Customers can report via selfcare portal / support@livquik.com e-mail / 18003092225 toll-free helpline for reporting unauthorised transactions and / or loss or theft of the PPI.

How can I buy QuikWallet FASTag?

You can buy FASTag from point-of-sale agents of LivQuik.

LivQuik POS agents list FASTag - Agent Details of LivQuik FASTag

What are the documents needed for purchasing FASTag?

Following documents are needed for FASTag


  1. Valid Registration Certificate (RC) of the vehicle.
  2. A valid KYC document for ID proof and Adress proof from the list mentioned below.
  3. Driving LicensePAN CardPassportVoter ID CardAadhar Card (with address)
  4. Recent photographs of your vehicle showing the number plate clearly, side image with axle Visible.
  5. Passport size photograph of the vehicle owner/driver.
  6. Ensure all documents are accurate and complete to avoid delays in processing.
What are the benefits of QuikWallet FASTag?

QuikWallet FASTag offers the following benefits:


  1. Convenience: Enables seamless toll payments across India and save time. SMS alerts for toll transactions, low balance, etc
  2. Accessibility: Manage FASTag balances and transactions through the QuikWallet app.
How can I recharge my QuikWallet FASTag?

You can recharge your QuikWallet FASTag through any one of the following modes:


  1. Online Banking or UPI: Use any UPI enabled application and use handle netc.@liv
  2. Mobile App: Use the QuikWallet app To add money using UPI / Debit card / Netbanking
  3. You can recharge via BBPS using your vehicle no with any bill payment app of your choice.
  4. Wallet can be loaded using your virtual account no from your source account.
What is the Quikwallet helpline number and email ID?

Toll-Free Number: 1800-309-2225

Support Email: support@livquik.com

What is the National Highway helpline number?

The National Highway helpline number is 1033, available 24x7 for emergencies and FASTag-related issues.

What happens if my QuikWallet FASTag balance is low?

If your FASTag balance is below threshold your vehicle cannot pass through toll plaza. To avoid inconvenience always maintain a sufficient balance in your FASTag wallet.

What should I do if my QuikWallet FASTag is not working?

If the FASTag is not working, you can reach out to us


  1. Contact QuikWallet Customer Service: Call 1800-309-2225 or email support@livquik.com.
  2. Provide Necessary Details: Share your FASTag ID, vehicle details, and screenshots (if applicable).
  3. Troubleshooting or Replacement: We allow replacement of non-functional FASTag following the Issuer’s verification process.
How can I check my QuikWallet FASTag balance?

To check your FASTag balance using either of the below options:


  1. Log in to the QuikWallet mobile app and check the balance,
  2. Visit the fleet.livquik.com portal and login with your credentials or,
  3. Call customer support at 1800-309-2225.
How do I surrender my FASTag and get the loaded amount back?

To close your QuikWallet FASTag account:


  1. Initiate the closure request via the QuikWallet mobile app, or fleet.livquik.com portal or email support@livquik.com.
  2. Submit the following documents:
    1. Any one of the following documents must be provided
    2. Driving LicensePAN CardPassportVoter ID CardAadhar Card
    3. Cancelled cheque or a bank account statement for refund processing.

Ensure the documents are clear, complete, and valid.

What is the TAT for refund of FASTag wallet balance post closure?

15 working days is the TAT for refund of wallet balance post-closing FASTag.

What do I do incase I am selling my car/buying second hand car bearing FASTag?

In case you are selling your car, please remove (destroy) the FASTag issued to it and close its linked wallet. On purchase of second-hand cars bearing FASTag too, you will need to remove its existing tag and buy a fresh tag under your name.

I have two vehicles: can I use one FASTag for two vehicles?

No, you will need separate FASTag for both vehicles. However, you can have 1 PPI wallet linked to both tags.

What is the validity period of FASTag?

The tag has a validity of 5 years. However, Re-KYV (Know your Vehicle) process has to be done once in every 3 years.

Why is it necessary to provide the RC?

Registration Certificate (RC) is essential for FASTag activation to verify the vehicle ownership and details. This ensures the FASTag is correctly linked to the appropriate vehicle, minimizing the risk of misuse or fraud.

Why are vehicle photos required?

Vehicle photos are needed as per the KYV (Know Your vehicle) guidelines of NPCI. To ensure tag is associated with right vehicle.

Why are RC and vehicle photos needed for complaints and chargebacks?

As per NPCI & IHMCL guidelines, providing documents such as the original RC (front and back), vehicle photos (front and side) and photograph of tag pasted are necessary to process specific complaints or chargebacks. These documents ensure proper verification and helps in resolution. Additional documents like receipts, monthly passes, or explanation letters may also be required depending upon the case.

What causes wrong toll deductions?
  1. Technical Issues: Errors in RFID technology or toll plaza systems.
  2. Incorrect Tag Scans: Improper FASTag readings.
  3. Backend Errors: Processing system discrepancies.
  4. Misclassification: Incorrect vehicle type categorization.
How can I raise a complaint?

To raise a complaint, you can:


  1. Call Quikwallet FASTag customer service at 1800-309-2225.
  2. Email your issue to support@livquik.com.
How do I report a wrong deduction in my FASTag wallet?
  1. Login into self-care portal or Quikwallet app.
  2. Go to the Transactions section.
  3. Select the transaction with the wrong deduction.
  4. Click on Raise a Dispute or Report an Issue.
  5. Provide relevant details and documents, then submit the complaint.
What is the complaint TAT?

Complaints raised through Quikwallet customer service shall be acknowledged in 48 hours TAT, provided all required documents are submitted. Resolution will be provided in 7 working days TAT except dispute cases. For dispute cases, based on network TAT resolution will be given.

Why is my FASTag hotlisted?

FASTag may be hot listed due to:


  1. Quikwallet FASTag wallet balance is negative
  2. Discrepancies in documents given while vehicle registration.
  3. Aadhar OTP KYC not upgraded to full KYC within completion of 1 year.
How can I replace my FASTag?

You can buy a replacement FASTag from point-of-sale agents of LivQuik by paying the applicable fee.

LivQuik POS agents list FASTag - Agent Details of LivQuik FASTag.

How can I download a transaction statement?
  1. Log in to the Quikwallet app or fleet.livquik.com portal.
  2. Navigate to the Transactions or History section.
  3. Select the desired time period.
  4. Download the statement in PDF or Excel format.
Can I change my registered mobile number?

Yes, your mobile no (secondary contact) used for sending SMS alert communication can be changed however registered (primary) mobile no cannot be modified.

Why is my recharge amount not reflecting in my wallet?

Possible reasons:


  1. Technical Issues: Temporary glitches in any of bank systems
  2. Incorrect Details: Verify the details (account and IFSC/Vehicle no/UPI id) given during recharge
  3. Contact your bank if the issue persists.
Is it safe to share my OTP?

No, never share your OTP with anyone to ensure the security of your account and transactions.

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