Terms and Conditions

1. Compliance with Processes and Guidelines:

The Agent shall strictly follow all processes, rules, and guidelines as outlined in the Standard Operating Procedure Manual provided by PPI ISSUER.

Any update from NPCI/NETC has to be followed by agent as per regulatory guidelines.

2. Cooperation During Due Diligence and Investigations:

The Agent must cooperate fully during due diligence exercises conducted by PPI ISSUER and provide any required assistance or information.
The Agent shall also provide all relevant information and fully cooperate with PPI ISSUER in conducting investigations into complaints or any other matters as required.

3. Prohibition on Direct Charges:

The Agent shall not directly charge customers for any services rendered on behalf of PPI ISSUER.

4. Employment Responsibility:

The Agent may employ personnel to provide services, but the franchise is non-transferable.
The Agent shall be solely responsible for any breach of this Agreement by their employees or representatives.

5. Commission Payments:

Commissions can be paid to the Agent’s settlement account or the account of a designated individual. Payments made to third-party accounts will still be considered paid to the Agent, with PPI ISSUER bearing no further liabilities.
No incentive will be paid for tags that are in closed or hot listed status in the month of issuance.
No incentive will be paid for tags issued on chassis numbers until the Vehicle Registration Number (VRN) is updated.

6. Business Space and Maintenance:

The Agent must maintain a clean and organized workspace, ensuring convenient customer access, mandatory information display, and prior approval from PPI ISSUER for any modifications.
The Agent shall also display PPI ISSUER’s signage, including customer care details, fees for services, and grievance redressal contact details.

7. Employee Training:

The Agent is responsible for training employees to operate systems efficiently and maintain service standards as outlined in the Agreement.

8. Record Maintenance and Inspection:

The Agent must maintain books of accounts and preserve related documents as directed by PPI ISSUER, making them available for inspection upon request.
Authorized PPI ISSUER personnel may inspect the Agent’s stock, equipment, and accounts without notice. Non-compliance will be treated as a breach of the Agreement and may result in termination.

9. Safety and Security:

The Agent is responsible for the safety and timely disposal of all business-related materials. Any losses incurred due to negligence must be compensated by the Agent.

10. Data Confidentiality and Protection:

The Agent is responsible for preserving customer records and maintaining confidentiality.
Unauthorized data leaks or disclosure to third parties without PPI ISSUER’s consent will result in penalties.

11. Proper Use of Services:

Services must not be used for unlawful or inappropriate purposes, including actions that violate the IT Act, 2000, or national interests.

12. Conflict of Interest:

The Agent shall not undertake any similar ventures or activities that conflict with PPI ISSUER’s business during the term of this Agreement.

13. Taxes and Outstanding Payments:

The Agent shall be liable for all applicable taxes, duties, or levies over and above those notified by PPI ISSUER.
The Agent agrees to clear all dues and outstanding payments, even in case of disputes, during or post-termination of the Agreement.

14. Return of Property:

Upon termination, the Agent shall return all Marks, documents, and property belonging to PPI ISSUER.

15. Business Continuity Plans:

The Agent shall ensure the availability of contingency and disaster recovery plans to maintain business continuity.

16. Appointment of Sub-Agents:

Sub-agents may only be appointed with prior written approval from PPI ISSUER.

17. Accuracy in FASTag Transactions:

Tags must be assigned as per vehicle RC classification. Errors in mapper class assignment, chassis numbers, or affixing will incur penalties.
Vehicle mapper class modifications must be completed within NPCI timelines (T+3 days) to avoid penalties.

18. Penalties for Non-Compliance:

Misassigned, unused, or improperly affixed tags will result in fines.
Re-upload failures of rejected KYV documents and errors in uploaded customer details (e.g., missing RCs or images) will attract penalties.

19. Minimum Performance Requirements:

The Agent must meet a target of sourcing at least 100 tags per month after the initial two-month onboarding period.
No payouts will be made if the Agent sources fewer than 100 tags.

Penalty Clauses

1. Incorrect Tag Assignment:

Tags issued incorrectly to scooters, three-wheelers, or tractors will incur penalties of Rs.3,000 to Rs.10,000 per instance.
Additional penalties may apply if such errors result in losses for concessionaires, based on supporting evidence.

2. Re-Upload Failures:

Failure to re-upload rejected KYV documents will result in penalties of Rs.500 per instance.

3. Misuse or Improper Tag Usage:

Complaints regarding mismatched RC and Wallet details will lead to wallet closure and a penalty of Rs.500.
Improper usage, such as tags issued but not affixed on assigned vehicles or unauthorized changes to vehicle numbers, will incur penalties of Rs.1,000 to Rs.10,000.