1. What is a Payment Aggregator and how does it work?
A Payment Aggregator facilitates online payment acceptance by merchants. It integrates various payment methods such as credit/debit cards, net banking, UPI, and wallets into a single platform, enabling seamless and secure transactions for customers.
2. Is LivQuik a licensed Payment Aggregator?
LivQuik is an existing Payment Aggregator, and our application for RBI authorization is under review.
3. How can I sign up as a merchant with LivQuik?
At present, LivQuik is not onboarding new merchants. We will resume the onboarding process once we receive our Payment Aggregator (PA) license. Please stay tuned for updates on our website.
4. Are there any setup charges or fees for using LivQuik’s services?
LivQuik charges a nominal setup fee and transaction fees for its services. The exact fee structure depends on the nature and volume of transactions and will be shared during the onboarding process.
5. How long does it take to settle funds into my bank account?
Settlements are usually processed within T+1 working days (Transaction day + 1 day). The timeline may vary depending on the payment method used.
6. What security measures does LivQuik employ for online transactions?
LivQuik adheres to industry-standard security protocols, including PCI-DSS compliance, data encryption, and two-factor authentication, ensuring secure transactions for merchants and customers.
7. Can LivQuik integrate with my existing e-commerce platform?
Yes, LivQuik offers seamless integration with most e-commerce platforms through APIs, SDKs, and plugins. Our technical support team will assist you during the integration process.
8. Does LivQuik provide customer support for merchants?
Yes, LivQuik offers dedicated customer support via email and phone to assist merchants with any issues or queries related to payments or account management.
9. What should I do if there is a payment dispute or chargeback?
In case of disputes or chargebacks, you can raise a ticket through our merchant portal or contact our support team. We will guide you through the resolution process in accordance with industry norms.
10. How can I track my transactions and settlements?
Merchants can log in to LivQuik’s merchant portal to view detailed reports on transactions, settlements, and other account activities in real-time.
11. What types of businesses can use LivQuik’s Payment Aggregator services?
LivQuik’s services cater to a wide range of businesses, including e-commerce platforms, retail outlets and service providers.
12. What happens if there is a technical issue during a transaction?
If a technical issue arises, the transaction status will be updated once the issue is resolved. Merchants and customers can check the status on the portal or contact our support team for assistance.
13. Does LivQuik provide international payment support?
LivQuik primarily focuses on domestic payments. However, we shall update once we introduce the same in future.
14. How long does it take to onboard as a merchant with LivQuik?
Currently, LivQuik is not onboarding new merchants. Once we begin onboarding after obtaining our Payment Aggregator (PA) license, the process should typically take 3-5 working days, provided all necessary documents and information are submitted correctly. Keep refer to our website for further updates.
15. Are there any minimum transaction requirements for using LivQuik’s services?
No, LivQuik does not impose minimum transaction requirements. Merchants of all sizes are welcome to use our services, whether you process a few or thousands of transactions monthly.
16. What support is available for integration with my website or app?
LivQuik provides detailed integration documentation, APIs, and SDKs for easy integration with your website or mobile app. Our technical support team is also available to assist during the integration process.
17. How are refunds and chargebacks managed?
LivQuik facilitates easy refunds directly through the merchant dashboard. Chargebacks are managed as per industry standards, and our team can assist merchants in addressing disputes effectively.
18. Is LivQuik providing any analytics or reporting tools?
Yes, LivQuik offers a merchant dashboard with advanced analytics and reporting tools. These features help merchants track transactions, analyze performance, and gain insights into customer behaviour.
19. Does LivQuik handle multi-currency transactions?
Currently, LivQuik supports transactions in Indian Rupees (INR). Multi-currency support may be considered in the future as part of our service expansion.
